Frequently asked questions

How can we help?



Do I need a referral to book in?

No! You can book straight in with us. If you wish to see your GP aswell, you're more than welcome to. We can also refer you back to the GP if we need or to specialist care, imaging etc. We can do all ACC paperwork in clinic with you.

What will my appointment look like?

Your first is generally an hour long. We will ask you questions to understand what's brought you in, then go onto assessment to provide you with the best diagnosis possible. Treatment then can range from massage, trigger point release, cupping, dry needling , joint mobilizations, gold standard exercise based rehab to running through a prehab/rehab plan with you.

Follow up appointments are then booked and can range between 30 minutes to an hour, depending on the requirements. Your Physio will guide you the whole way.

Can I choose who I book with?

We count ourselves lucky to have a large team ready to work with you. If you prefer a female, let us know!

If you prefer a particular therapist, we will certainly try to accomodate that for you.

Tell me more about the sports massages?

You can book a sports massage for 30, 45 or 60 minutes and you can also let the Physio know where you need the sports massage the most (i.e Back, legs, neck etc).

We know everyone is different and so the Physio will check in with you how you feel regarding pressure. You can let the Physio know if you prefer soft, medium or deep pressure.

The Physio at times also may use trigger point therapy (part of a sports massage) to release tight adhesions in the muscles. They will talk you through the process.

You can be sure to feel looser, rejuvenated and more mobile following your sports massage. Perfect for faster recovery and performance.

General FAQ

What do I need to bring?

If you have seen a GP, specialist or had some prior imaging done, please bring any information you may have.

If you are transferring from another Physiotherapy provider and you know your ACC number, we'll need that however if you don't, not to worry! We can contact ACC for you to get that information, we'll just ask you a few questions at your first appointment.

What should I wear?

We will need to assess the joint/muscle/area that's injured or you are concerned about. Loose clothing is reccomended or a change of shorts if you have a hip, knee or ankle injury.

We have limited shorts available in clinic however there should be some available for you if you forget yours!

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Have questions about Rehab co, or a general enquiry?